Frequently Asked Questions
Everything you need to know about Sihoo Australia's ergonomic solutions, shipping, and service.
Do you offer free shipping within Australia?
Yes, we offer free standard shipping to most metropolitan areas across Australia, including Sydney, Melbourne, Brisbane, and Perth. Remote or regional areas may incur a small delivery surcharge calculated at checkout.
How long does it take to assemble a Sihoo ergonomic chair?
Our chairs are designed for easy DIY assembly. Each box includes a comprehensive manual and all necessary tools. On average, most customers complete the assembly process within 15 to 20 minutes.
What is the warranty period for Sihoo products?
We stand by our quality. All Sihoo ergonomic chairs come with a comprehensive 3-year warranty covering mechanical components and structural integrity, ensuring your home office setup remains ergonomic for years to come.
What is your return policy if I am not satisfied?
We offer a 30-day change-of-mind return policy. If the chair is not the right fit for you, you can return it in its original packaging. Please note that return shipping costs are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options including Afterpay and Zip Pay to help you invest in your comfort today.
Can I trial the chairs in a physical showroom?
To provide the most competitive prices, Sihoo Australia operates primarily as an online direct-to-consumer store. However, our detailed sizing guides and 30-day return policy are designed to help you choose the perfect chair with confidence.