Returns & Exchanges Policy
At SIHOO Australia, we want you to be completely satisfied with your ergonomic seating solution. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery provided they are in original, unassembled condition.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Carefully disassemble the chair and pack it back into its original shipping box with all components, tools, and manuals included.
Ship to Warehouse
Affix the provided shipping label and drop the package off at your nearest designated courier point or schedule a professional pickup.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing